The Reeves Rebuttal Essay Example For Students

The Reeves Rebuttal Essay The Reeves Rebuttal The Reeve of Geoffrey Chaucers The Canterbury Tales I depicted in the first as old and peevish and thin(605), irascible significance touchy and yellow. All of Chaucers portrayals of the travelers in his stories give an understanding into and hint the their story to come, and the Reeve is obviously no special case. His depiction keeps, depicting him with a moderate and resolve appearance, and one of wild power. Sharp, computing, and heartless appear to summarize his character, an overwhelming persona in a debilitating body. What's more, when it comes his chance to tell his story, he is snappy t battle story to story with the Miller to humiliate him all the more thus, being a craftsman himself and having the Millers story just so insultingly criticizing another woodworker. His depiction is quickly evident, as his irritability brings his story of a hapless and merciless mill operators rout so as to criticize the Miller. In the Reeves story, two researchers visit a cheat of a mill operator from the neighborhood college with corn to pound. These young men in the long run reverse the situation on the mill operator, and along these lines it is no little astonishment that the position these young men are in is like the Reeves vocation also. The young men, astute and mindful, watch to ensure they wouldnt get cheated by the mill operator, so thus the mill operator lets free their pony, deferring their arrival home and letting the mill operator keep a cut of the corn. To reclaim whats theirs promotion have the last affront, one of the young men has his way with the mill operators little girl, and different his way with the spouse. In spite of the fact that dubious, this could be a cunning supplementing of the reeves more youthful life. The story, however complete with a lesson of the fiendish getting their equitable prizes, is minimal more than kill at the genuine Miller, having him be beaten, deceived, and disrespected by the more youthful Reeves renditions. In the preamble of The Canterbury Tales, the Reeve is a worn out more established variant of the young men later to come in his story. Chaucer keeps the teller of every story with a crucial part and impression of the story itself. The Reeve being testy yet smart, and old yet wealthy, utilizes his story to accept rank as a craftsman, and similarly upbraid the Miller who had attempted to criticize him. His beating isn't physical, yet verbal, and the story is nothing if not an irascible counter coordinated at the Miller. .

Immortal Values free essay sample

Master Chinmayananda Civilization thrives with the advancement of culture, yet when the social qualities decay, the progress of a general public separates, as we have known from the fall of the Egyptian, the Greek and the Roman developments. The extraordinary strict experts of India, utilizing their own clever endeavors, have on numerous occasions restored the philosophical and strict qualities for which India stood and in this manner captured the disintegration of the way of life. At the point when culture break down there is an expansion in barbarity and indecency in the nation and its way of thinking is confounded, driving o disarray and confusion among its kin. This, so, is pretty much the miserable state of the current world. The need of great importance is to capture forthwith the decay by restoring the incredible philosophical and strict estimations of life. In no other writing on the planet have these qualities been so delightfully and comprehensively managed as in the hallowed books of India. In this setting we may take note of the accompanying exhortation given to the understudies by the Rishi of the Taittiriya Upanishad : The act of what is correct and legitimate is fixed by the scriptural writings; it is to be tracked with perusing the writings oneself and ropagating the realities of the equivalent. (Certainties: this implies rehearsing in life what is comprehended to be correct and appropriate is to be sought after alongside standard investigations and lecturing. ) This Upanishadic section intently matches the comparing capacity that we have in our schools today, which passes by the term, Convocation Address. The understudies of the Gurukula are given some key thoughts on how they should lead lives committed to their way of life, steady with what has been educated to them as the objective and lifestyle. Something beyond Facts It must be the obligation of the educationists to see that they grant to the developing eneration not simply some genuine information or some wondrous hypotheses yet additionally goals of unadulterated living, and preparing in how to carry on with those standards in down to earth life. To put it plainly, the mystery of a sound culture is solidified in this conference address; this segment is all the more comprehensively intensified in the area that follows the location. In this area the instructor presents twelve immo rtal thoughts ot living and rules ot lead. An equivalent number of times he has demanded that the understudy proceed with his investigation of the sacred writings and proliferate the interminable thoughts of his way of life every single through hello life. In these sections, we find that the splendid understudies are over and again charged to proceed with their investigation and be evangelists all through their lifetime. The Upanishadic style lies in its curtness. Utilization of even a syllable more than the base required is considered as an extraordinary sin; yet, here we find in a little area twelve reiterations of a similar thought; study (swadhyaya) and talking upon the Veda with the end goal of causing others to comprehend (pravachana). For this preacher work the Rishis never observed any need in sorting out an exceptional class of instructors. The proclaiming action was incorporated with the obligation of each householder. In the quest for his business, the householder was not approached to save any exceptional time or to forfeit his obligations either towards himself or towards his own kids, the general public, the country or the world. Be that as it may, while accentuating the need to seeking after his obligations at all these levels, the Rishis requested that he keep persistently in contact with the sacred writings and to lecture a similar truth to other people. The incredible characteristics that the educator has demanded are: (a) The act of what is correct and legitimate as demonstrated in the sacred texts (ritam); (b) Living up to the standards that have been mentally fathomed during the tudies (satyam); (c) Aspirit of benevolence and abstinence (tapas); (d) Control of the faculties (dama); (e) Tranquility of the brain (sama); (f) Maintenance of a magnanimous and prepared kitchen at home in the administration of all meriting hungry individual creatures (agni); (g) Practice of fixation and formality through fire love as was stylish in the general public of those days; and (h) Doing ones obligation towards mankind, towards ones youngsters and grandkids and towards the general public. Proceeding with the Convocation Address, the educator says: Having shown the Vedas, the receptor charges the understudy: Speak reality, carry out your responsibility, never turn from the investigation of the Vedas; don't remove the line of relatives in your fam ily, subsequent to giving the preceptor the master dakshina. Never stray from reality, never flop in your obligation, never disregard your own government assistance, never disregard your flourishing, never disregard the examination and the engendering of the Vedas. After the examinations, before the understudies are let out to meet their fates in their autonomous individual life as social creatures, the instructor gives his admonishment, which includes, we may state, Vedanta in ractice. Relationship to Society Satyam vada, Speak reality: Truthfulness comprises for the most part in expressing an idea as it is really seen, without bad faith or any foul intention to do injury to other people. Trutntulness in I ts basic significance is the atunement ot ones however own scholarly feelings. ts witn ones Having built up this nature of honesty, where would it be advisable for one to apply it? As though envisioning such an uncertainty in the understudy, the instructor says, dharmam chara. Dh arma is a Sanskrit word that has no comparing word in English. We may, for our onvenience, yet not to our full fulfillment, interpret dharma as obligation. Hinduism is based upon obligations and duties, not on rights. A culture based upon obligations perceives the option to perform ones responsibility as the basic benefit throughout everyday life. An age that sees such a culture gets prepared to request of life adequate opportunities to satisfy its obligations. Obligation, along these lines, builds up the soul of giving, not the desire to accumulate or the uneasiness to keep. The arrangement of considerations After giving the preceptor his expenses, don't remove the string of descendants infers a sound proposal as how best to design ones life. In the wake of completing your training, most importantly become financially autonomous; gain proficiency with an exchange, make a market, guarantee an agreeable pay. At that point, as the following obligation throughout everyday life, wed and keep up the line of descendents in the family. This is trailed by a progression of admonitions not to turn from honesty, obligation, individual government assistance and flourishing. The Rishi prompted the understudies to be prosperous with the goal that they would have the option to serve others in magnanimous cause. It is reasserted that we should seek after the investigation of the sacred writings and make it a lifes crucial spread those realities among ourselves with a urning, overwhelming preacher enthusiasm. Proceeding with the counsel, the educator says: Never turn from your obligations towards divine beings and towards the withdrew spirits (manes). May the mother, father, preceptor and the visitor be to thee a divine being. Relationship to the Teacher Philosophy is an abstract science, and its approval can be increased distinctly by really living it. Aside from its rationale and reason, the hypothesis must have the dynamism of the instructor behind it to rouse the understudies consistently. On the off chance that this veneration and regard for the instructor are not there, the second doubt and uncertainty creep into our brains egarding the virtue and genuineness of the educator, the way of thinking that is pronounced turns out to be promptly barren in our souls. Thusly, the educator says, Follow just the blameless characteristics in us. Wearing the vibe of the conventional and acting as any standard human, these men of flawlessness confronted their understudies. This, truth be told, was the mystery of their achievement in spreading the supernatural shrewdness among individuals living in the midst of lifes conditions in their everyday presence. The possibility of the guidance to understudies was that you should be rapt with attention and eyes when the savvy talk, and not be brimming with commotion and tongue. At the point when such instructors talk about, there are a lot of thoughts that one must attempt to ingest, examine later on and absorb appropriately. Rehearsing Charity Continuing the location to the understudies, the Rishi includes: Gifts ought to be given with confidence: they ought to never be given without confidence; they ought to be given in bounty, with humility and with compassion. Hinduism perceives the householders presence just as a vital preparing in controling his animalism and filtering him for the more prominent statures of otherworldliness. Social flawlessness is the objective. At last the individual was esteemed upon the soul of acrifice he could appear toward the limited, when the call of the Infinite contacted him. Normally, in this way, the educator needs to give some guidance with respect to how noble cause can best be drilled. In this manner, noble cause is worthy just when it falls in line with our own autonomous scholarly convictions and feelings. Aimless foundation isn't adequate to the study of Vedanta, which isn't attempting to develop natural product trees. Its point is to develop the reasoning creature called man. Subsequently, the Rishi distinctly censures the contrary thought by the positive affirmation. Endowments ought not be given without confidence. Each advocate has the right, even the obligation, to ask into the nobility of the reason he is attempting to disparage. It is said that having come to Judge a reason to be meriting, give it your whole support: Give in bounty; with two hands, give. Be that as it may, noble cause can bring to us the sentiment of pride and vanity. These are kept away from by guidelines to give with humility. Noble cause contracts the heart and impedes human development on the off chance that it isn't sugary with the soul of affection and the Joy of distinguishing proof. Appropriate Conduct Coming as far as possible of the Convocation Address given to the understudies, the Rishi says: Presently if there ought to emerge any uncertainty in regards to your demonstrations or any vulnerability in regard of your direct throughout everyday life and with respect to the individuals who are dishonestly blamed for some wrongdoing, you should act precisely in a similar way as do the brahmanas there, who are keen, strict, not set on by others, not savage, and are committed to dharma. A perfect Brahmin shou

Arce Dairy Marketing Plan Essay

A. Item Performance The organization despite everything has an edge contrasted with the other frozen yogurt ventures, since they have kept up their quality from that point forward, together with assortment of flavors. It’s not very late in the event that they will extend more their business and will put forth more attempt to build their piece of the pie. Foundation Arce Dairy is extremely glad for their top notch dessert item. They carefully follow their convention of utilizing ONLY new CARABAO MILK and other new fixings in making their frozen yogurt. Its dessert was notable for its smoothness, valid flavors, and interesting gold can packagingâ€qualities that stayed consistently. Arce Dairy Ice Cream is produced using new carabao’s milk that has a more extravagant and flavourful since they are presented to the tropical condition which encourages them produce better milk. It is a preferred position for the Arce’s since they own a 21 hectare dairy ranch in Novaliches which is likewise the main huge and the main private business raiser of draining carabaos in the Philippines. Beside their milk quality, they additionally have their new fixings, for example, natural products, nuts, chocolates and cheddar that are being put away on huge chillers. Long haul destinations Arce Dairy will in general branch out their item not simply for enormous scope stores like, shopping centers, markets and so on., yet additionally on little retail locations. Since it is progressively open and advantageous that you can just effectively purchase the merchandise that you need in only a mobile removed store. Arce Dairy Ice Cream plans to give the best all-regular dessert items to purchasers both here and abroad, give great and characteristic quality items for the wellbeing cognizant ones in this manner improving the personal satisfaction. Demonstrating enthusiasm to its kindred Filipinos in disparaging Filipino-made items by assembling and advertising reliably top notch frozen yogurt, along these lines, giving shoppers included an incentive for their cash. In conclusion, to guarantee in outperforming the worldwide quality standard of turning into the wellspring of pride for the Philippine Dairy Industry. Issues/Opportunities Issues By what method will Arce Dairy Ice Cream contend in the dessert business and recapture achievement utilizing its new image name? Low piece of the overall industry, wherein, Arce Dairy Ice Cream has a place with the staying 20% of the frozen yogurt advertise. Poor limited time and appropriation procedures. They ought to contend with the other frozen yogurt industry, and won't stick on their caught advertise, they ought to grow their market. They should give fanning a shot particularly on little retail locations. They should invest a lot of energy on their special and promoting exercises so individuals will see the item. Openings People’s acknowledgment to its new image name. New Ice cream flavors advertised. They could present new product offering utilizing their new milk. Wellbeing and wellbeing efforts urging individuals to go for the more advantageous decision. Web-based social networking system filling in as successful vehicle in item advancement. Advertising Objectives Increment deals Brand Awareness/Exposure. Brand Image foundation. Advertising Programs Arce Dairy must lead overviews and increment it deals through the assistance of retail accomplices. Its deals must be contrasted with the business projections to screen the advancement of their deals. The organization must achieve its anticipated deals or past it. Situating Statement Target Market â€Å"Yuppies† or youthful urban experts. †Health-cognizant, liberal youthful urban experts or â€Å"yuppies† who have the cash to richly spend on anything they need, and furthermore who are flighty in picking their image decisions, contingent upon what is inclining or getting great surveys. 20-26 years of age, class A-B, male and female, livingâ and working in/around NCR. Item technique Arce Dairy began from three ages. They produce distinctive assortment of flavors like Mango, Chocolate, Blueberry Cheesecake, Buko Lechias, Avocado, Quezo Real, Vanilla, Strawberry, Dark Chocolate, Cheese, Ube, Almonds and Chips and some more. Arce Dairy really has their own homestead where they get the vast majority of their new fixings particularly the â€Å"CARABAO MILK† which they use as base for their frozen yogurt. Valuing procedure Arce Dairy Ice Cream Container SizePrice run 425 mlPhp 70.00 (great) Php 80.00 (incomparable) Php 108.00 (sugar-free)750 mlPhp 120.00 (great) Php 205.00 (supreme)1.5 LPhp 228.00 (great) Php 408.00 (incomparable, without sugar) Promoting procedure Dispatch print promotions that will catch the objective market’s consideration. Execute a successful guerrilla promotion that stays devoted to Arce Dairy’s new picture. Discharge a TVC to be disclosed during primetime. Archive the dynamic guerrilla battle and post it as a viral video. Use symbolism that suggests. National Trigger the interest of the objective market and make them attempt the item. Advance Arce Dairy’s new â€Å"sexy† image. Cover up Arce Dairy’s â€Å"local/low class† picture to individuals. Open individuals to the brand. Helpful Exchange Advancement technique Since Arce Dairy has no special straregies with the exception of on depending through wordâ of mouth system, the Unfortunately, Arce Dairy has basically NO advancement. They’ve delivered no TV promotion, not many and forgettable print advertisements. No special endeavors are done, and they depend on informal exchange to get cutomers. Field deals technique Appropriation technique Item support Preparing Requirements Advertising research 4/5 of the individuals who know about the brand â€Å"Arce Dairy† have guaranteed that it’s their preferred frozen yogurt in the Philippines. Despite the fact that they have season top choices, they attempt the various flavors from time to time. In spite of the fact that they love Arce Dairy, they expend different brands all the more frequently on the grounds that Arce Dairy isn't accessible on numerous nearby stores. Be that as it may, at whatever point there is Arce Dairy accessible, it’s their first decision. What they love about Arce Dairy is the consistency of the frozen yogurt, the smooth velvety surface, and the mellow pleasantness of the flavors. A large portion of them got some answers concerning Arce Dairy first from individual references like companions, and family members. When they tasted Arce, it was quickly their â€Å"new† most loved dessert. As indicated by them, the cost doesn’t trouble them, since the taste merits the value they pay. They additionally referenced that they wish Arce was accessible to more stores. 5/5 didn't know that Arce Dairy utilizes CARABAO MILK in their dessert. 2/5 of the individuals who aren’t acquainted with Arce Dairy said that their preferred image of frozen yogurt is Selecta (especially Magnum) To the elitists, nature of frozen yogurt and item input is fundamental. On the off chance that it hits home, they may really adhere to it. All they need is a decent push to attempt the item. Budgetary rundown Qualities More costly than other brands. Maintained a spotless notoriety for making quality frozen yogurt, demonstrated by a few honors given to Arce Dairy. Arce Dairy frozen yogurt is logically demonstrated a lot more beneficial contrasted with driving dessert brands. Has assortment of exceptional dessert flavors not accessible in different brands. Shortcomings Has restricted publicizing/advancement materials, prompting disagreeability among the majority. Item is ineffectively disseminated, making it accessible to constrained stores and areas. Not top of the brain when gotten some information about a frozen yogurt item. Has a â€Å"local† picture, subsequently saw as â€Å"cheap†. Execution History Arcefoods Corporation has been regarded the Hall of Fame Award as â€Å"Outstanding Ice Cream Manufacturer† by the Consumers Union of the Philippines while ArceDairy Ice Cream has been granted the 1999 Dangal Ng Bayan â€Å"Outstanding Ice Cream Product† and the New Millennium Excellence Award â€Å"Most Outstanding Ice Cream Brand† by the Parangal ng Bayan Awards Foundation. The ArceDairy sort of dessert, the â€Å"all-natural† frozen yogurt, has caught the hearts of Manilanians during that time of its uniqueness and its good old assembling process. Persevering solicitations from conspicuous customers, hostage steadfast adherents and nourishment epicureans, interest for its arrival.

Use Annotated Bibliography To Help Keep Your Work Current

Use Annotated Bibliography To Help Keep Your Work CurrentAn annotated bibliography is a complete list of the references cited in your written work. With a bibliography, you will know exactly what the reference is and where it is from. Also, with an annotated bibliography, you will be able to read through the complete writings.An annotated bibliography is also known as a bibliography with references. When writing your manuscript, you can read through your literature references to get the information you need. When you are writing your dissertation, or thesis, a bibliography may be needed in order to understand what the reference is.An annotated bibliography will also help you find important names in your research. You can also locate books you are looking for and who they were written by. You can look at the titles and authors of each book and find out who wrote them. If you are trying to find information that is not in your reference book, then an annotated bibliography will help you out.There are several benefits of having an annotated bibliography. First, you will be able to refer to the references if you want to. Second, you will be able to find books you are looking for. Third, you will be able to read the bibliography back to you. In addition, you will be able to see which books were mentioned.An annotated bibliography can also be used as a way to write research papers. The bibliography will help you include all of the citations. When you are writing your research paper, you will want to find the best resources. You will want to keep in mind when looking at the bibliography the source of the information you are using.When you are using an annotated bibliography, you will be able to use it to find books you may need. You can use this bibliography to look for books, journals, or articles. You can also use it to look for colleges or universities that you may need to do research on.An annotated bibliography will make it easier for you to have a complete biblio graphy. If you are thinking about using one, then you should think about the advantages it will offer. Many authors use this kind of bibliography to help keep their work current.

Collaboration between agencies working together with children and their families will never work. - Free Essay Example

Sample details Pages: 13 Words: 3921 Downloads: 7 Date added: 2017/06/26 Category Politics Essay Type Analytical essay Did you like this example? Collaboration between agencies working together with children and their families will never work. Discuss. Multi-agency working is not a new development for years its importance has been recognised for professionals from inter-agencies to collaborate, even as early as the mid nineteenth centaury health and social workers, worked in partnership to help reduce poverty in England. (Cheminais 2009; 1) Many changes have occurred over the years, which have stressed the importance of collaboration between agencies working together who are closely involved in the services working with children and families. Don’t waste time! Our writers will create an original "Collaboration between agencies working together with children and their families will never work." essay for you Create order (Waller 2009; 152) However, in spite of the beneficial outcome collaborative working has achieved for patients, clients and for the professionals themselves. (Leathard et al 2003; 131) Many children are still lsquo;being failed by the absence of collaboration between agencies to meet their needs; and this was epitomised by the circumstances surrounding the death of Victoria Climbieacute;. Wilson et al (2008; 519) This essay will discuss the collaboration between agencies looking at legislation and policies that the government has put into place to drive multi-agency working, the essay will also cover the benefits of Multi-agency working as well as the challenges and barriers between professionals working in health, social services and education. Furthermore, the essay will focus on private, independent and voluntary sectors discussing multi-agency working between them. Throughout the essay a placement of a medical centre (see Appendix) will be referred to where a Health Visitor (h ere after HV) will be discussed as to whether collaboration in childrens services is beneficial to children and families or if as literature suggests is failing. Throughout this essay a variety of terminology will be used, according to Lumsden in Waller (2009; 156) lsquo;In practice, the terms partnership, collaboration, interagency work and working together are often used interchangeably and different professionals can have different interpretations of what they mean. In this essay the following definitions will be used all to refer to agencies and professionals working together with families and children, these are defined below: lsquo;Collaborationlsquo; Interdisciplinary process of problem solving, shared responsibility for decision making and the ability to carry out a plan of care while working towards a common goal. (Mckay et al. 2008; 110) lsquo;Multi-agency working More than one agency working with a young person, with a family on a project (but not necessarily j ointly). It may be concurrent sometimes as a result of joint planning or it may be sequential. (Lloyd et al. 2001) lsquo;Partnership Working lsquo;A collaborative professional working relationship with other in both the professional and para-professional world of all agencies who work jointly to deliver services to local children and families. (Gasper 2010; 24) lsquo;Interagency working lsquo;This involves two or more agencies working together in a formal and planned way, but each agency will maintain its own identity as it works alongside other agencies. (Fitzgerald 2007) When referring to the above terms the agencies that will be addressed within the subject of collaboration will be social care, health care, and education. The above services are a fundamental role for both children and families, who may need the help of these agencies, helping families and children to have a positive outlook. For many years the government have released legislation and policies to hig hlight the importance of agencies collaboratively working together, to help children and families, especially safeguarding children. More recent legislation has imposed agencies such as health, social care and education working jointly together. As frost proposes lsquo;the concept of joint working in safeguarding children and family support services is central to the governments approach, which acknowledges the inter-relatedness of family needs in the fields of health, social services, law enforcement, child welfare, housing and education, and aims to make the delivery of services more efficient and effective. Frost et al. (2007; 185) However as much of the literature suggests there are many restrictions between agencies working together. The Implementation of the Children Act 1989 highlighted the importance of collaboration between agencies, lsquo;the act clearly confirmed that multi-agency approaches were seen as the most effective way of protecting children from abuse. Fitzger ald (2008; 35) The Act (1989) defines in section 47 how agencies from lsquo;any local authority; any local education authority; any local housing authority; any health authority; and any person authorised by the Secretary of State for the purposes of this section has the right to join together and protect the child from harm by providing and sharing information. Childrens Act 1989 HM Government (Section 47; 11) Cheminais (2009) concurs with Fitzgerald (2008) stating lsquo;The Children Act 1989 established the statutory requirement for inter-agency collaboration and joint working in relation to children and young people, requiring professionals to lsquo;work better together. Cheminais (2009;1) The government have produced many legislative documents on collaboration between agencies lsquo;working together. The Working Together to Safeguard Children document (DfES 2006) was first published in 1999, but a more recent adaptation was produced in 2006, which shows how agencies and pract itioners should be working together to promote and safeguard the wellbeing of children. The more recent version of the paper reflects the new developments which have happened through policies, legislation and practice. (Wilson 2006; 4) The paper was formed for anyone who works with children and families, it expresses how agencies and professionals should be working together to meet the legal requests of both the Childrens Acts 1989 and 2004. (Barker 2007; 4) lsquo;Working Together to Safeguard Children describes comprehensively how agencies should work together and gives guidance on investigations and conduct of case conferences. Brammer (2006; 249) The guidance in the document sets out a national policy to help safeguard children which are based on the green paper lsquo;Every Child Matters outcomes. lsquo;Be Healthy; Stay Safe; Enjoy and Achieve; Make a Positive Contribution and Achieve Economic Well-being Every Child Matters (2003:1) lsquo;In achieving these outcomes working toget her stresses the importance of an integrated multi-professional approach by all organisations and agencies to the assessment, planning, intervention and review processes for all vulnerable children. Barker (2007;5) The Working Together to Safeguard Children (2006) document underpins many important government legislations from the Childrens Act 1989, Childrens Act 2004 and the Green Paper Every Child Matters (DfES 2004) In 2003, the Laming Report was made public and brought 108 recommendations for changes to childrens services at a national and local level, and within and between the different agencies and professionals. The Laming report led to the Green paper lsquo;Every Child Matters which set out five main outcomes for children to achieve there wellbeing, the legislation was aimed at children from birth to nineteen years. It was the tragic death of Victoria Climbe in 2000 which was one of the main contributions to the Green Paper Every Child Matters (DfES 2003) lsquo;The legac y of Victoria Climbie is that her death provided both the government and professionals with the permission to refocus on the importance of working together, thus integrated services are at the heart of the government initiative Every Child Matters, and the Children Act 2004 provides the legal framework to facilitate the programme of change, Lumsden et al. in Waller (2009; 153)Victorias death was a result of horrifying abuse which was caused by her great aunt and her boyfriend. However Victoria was seen by many agencies lsquo;during her time in the UK Victoria was seen for health and welfare reasons, by a wide range of representatives from different social services departments, health services and hospitals as well as the police, but all failed to intervene appropriately to protect her. Barker (2009; 9) Every Child Matters tried to build on existing plans put together by the government to strengthen preventative services, social exclusion and tackle poverty for children and families by focusing on four key themes; lsquo;Supporting parents and carers; Early Intervention and effective protection; Accountability and integration of services; and Workforce reforms. (Baldock et al (2007; p70) In 2004 Every Child Matters lsquo;Change for children was launched alongside the Childrens Act 2004, lsquo;providing the legislative spine for the wider strategy improving childrens lives. Tunstill (2007; 26) lsquo;The United Kingdom have witnessed 30 years of fatal child abuse inquiries or serious case reviews. Reader et al. (2004; 96) lsquo;During that time there have been about 40 public inquiries overall and between 50 and 90 local case reviews under part 8 of the lsquo;working together guidance each year. Reader et al (2004; 96; Department of Health 1999) These terrible consequences of past inquires have influenced the services provided to children and families through changes to policies and in practice, however public inquiries have also seen similarities. It is over 3 0 years since the publication report was released looking into the inquiry of the death of seven year old Maria Colwell who tragically died from abuse of her step-father. This tragic death caused shock in society and there was lsquo;utter determination that such tragedies like this would never happen again Lonne (2008;18) However despite the governments backing of policies and produced reports there have still tragically been other victims. The inquiries of Victoria Climbe and Maria Colwell have identified a number of common themes; as Parton (2004; 82) describes lsquo;considerable confusion and a failure to communicate key information, so that as a consequence both children fell through the elaborate welfare net. lsquo;Nevertheless failures of agencies to co-ordinate their efforts continued to be seen as a significant contributing factor in the death of children through abuse. Maynard (2004; 182) When yet another tragedy occurred in 2007 the death of lsquo;Baby Peter or lsquo;Ba by P, who suffered abuse from his mothers boyfriend a very similar case review to Victoria Climbe. lsquo;Canning et al (2010; 70) states lsquo;both childrens names will be a constant reminder to professionals of the shortfalls and failings that can occur in relation to the protection of the welfare of children. Therefore working collaboratively continues to be a child protection theme, both in terms of government guidance and in primary legislation. Maynard (2004; 182) As we have seen the consequences which can occur when mistakes are made in multi-agency collaboration, are often disastrous. Therefore preventative methods needed to be put into place, as part of the lsquo;governments strategy for more integrated childrens services in 2003 the development of the lsquo;Common Assessment Framework (CAF) and lead professional (LP) was established. Brandon et al (2006; 397) The CAF aims to lsquo;deliver frontline services that are integrated and are focused around the needs of children and young people. (ECM 2009) The Framework lsquo;helps practitioners from a variety of agencies (health, education, social services, youth offending ect) to access childrens services earlier and more effectively, develop a common understanding of those needs and agree a process for working together to meet them. Hall et al (2009; 81) Through developing the use of CAF different agencies can use the same assessment for families and children without overlapping or having multiple assessments for the child. An important role in CAF is the Lead Professional which is an lsquo;important part of the strategy, the Lead Professional is a single point of contact for children, young people and their families. Hall et al. (2009; 82) The Common Assessment Framework aims to: lsquo;Reduce the number of assessments for children with additional needs to reduce stress on the chid and family Ensure that services delivered by multi-agencies to the same child/ family are appropriately coordinate to reduce overlap and gaps in service provision To ensure professionals are aware other agencies are involved to share information about any concerns about a child. (Baldock 2009; 84) However there are also limitations to using the lsquo;Common Assessment Framework, as it is a new form of assessment it will mean more of a workload for professionals and Lead professionals therefore it may hinder collaboration and children may slip through the net as professionals may be too busy filling in paper work, to visit the family and child. (Fitzgerald 2007; 63) Other limitations include agencies not working together, as Brandon (2006; 405) states lsquo;some areas identified problems in getting particular agencies and sectors to sign up for these multi-agency processes. Another restriction is implementing it into the workforce, and getting all agencies involved in using CAF as soon as possible. Every Child Matters (2009; Online) states lsquo;AllLocal Authorityareaswere expected to implement the CAF, along with the lead professional role and information sharing, between April 2006 and March 2008. However when in placement setting in 2009 with a local Health Visitor they were still in the process of putting CAF into practice, (see Appendix) therefore we cannot yet prove that it is going to be successful, to help agencies work jointly together. However as a result of the CAF not being implemented throughout agencies there were gaps, and children still slipped through the net as a result, Gasper (2010; 126) states, lsquo;All agencies responded in unison following Lord Lamings report into the death of Victoria Climbe and there was a surge in the momentum to work more closely together across agencies and professions. The common assessment framework has been the outcome, but even that has not prevented continuing tragedies such as the case of lsquo;Baby P in 2007. To help meet the governments strategy of multi-agency collaboration, alongside the Every Child Matter agenda, the Common Core of Skills and Knowledge was introduced. (HM Government 2006) As part of the skills there are six areas of expertise that all practitioners includi ng volunteers across disciplinary background will be expected to put in to practice when working with children and families: lsquo;Effective communication and engagement Child and young person development Safeguarding and promoting the welfare of the child Supporting transitions Multi-agency working Sharing information Fitzgerald (2007; 125) lsquo;Inter-agency and multi-agency work is an essential feature of all training in safeguarding and promoting the welfare of children. Working together to safeguard children (DfES 2006; 94) As part of the Multi-agency strategy Local Safeguarding Childrens Boards (LSCBs) have been established to replace Area Child Protection Committees. lsquo;LSCBs were established through the children Act 2004 there main remit is to develop policies and procedures for lsquo;Safeguarding and promoting the welfare of children in the area of the authority. Fitzgerald (2007; 62) LSCBs lsquo;put in place legislative arrangements for implementing the proposals in the 2003 Green Paper lsquo;Every Child Matters placing working together on a statutory footing for both the statutory and voluntary agencies and the community. Robotham et al. (2005; 177) Through producing strategies like CAF and LSCBs the government are working towards closer integration between services, where al l agencies understand and work from the same documents then this should help agencies as they both share the same understanding. Agencies working collaboratively together from private, independent voluntary sectors shall now be discussed, in relation to multi-agency working. When out on placement an issue that occurred in one particular family was domestic violence, (see appendix) the HV collaborated with multiple agencies from different sectors to help keep the welfare of the mother and child safe. The Health Visitor helped the mother to get in contact with a voluntary agency WAVES (womens centre against domestic violent events), the mother was able to contact them through using the Childrens Centre which is a statutory sector and was also given advice about counselling which is private sector. This involved the use of multi-agency working which for this particular case was a successful collaboration between agencies involved. Through the HV being in contact with the children s centre, the voluntary and private run group, it assured that the needs of the children and family in this case were being met. Working Together to Safeguard Children (DfES 2006;94) document states; lsquo;Training and development for inter-agency and multi-agency wok should be targeted at the following practitioner groups from voluntary, statutory and independent agencies, for those who are in regular contact with children and young people. Multi agency working should include services provided by use of Private, independent and voluntary sectors (Maynard 2004; 189) for overall collaboration between different agencies, and the strategies in place to work together. The effectiveness of agencies working collaboratively together will now be discussed. There are many benefits for multi-agency collaborative working in social care, health care, and education settings. However lsquo;There appears to be limited positive evidence on outcomes from integrated working with much of the curren t work focusing on the process of integrated working and perception from professionals about the impact of such services. Brown et al (2006; 16) One positive aspect is it lsquo;leads to enhanced and improved outcomes for children and young people, through a range of joined-up services advice and support being readily available and easily accessible. Cheminais (2009; 26) When observing the collaboration of agencies within the placement setting, it was clear that there was good partnerships between the agencies, this especially was shown between the health visitor and the local Childrens centre (see appendix) as part of the drive for greater collaboration Sure Start Centres were also brought in to enhance multi-agency working by providing many professionals in the same centre, therefore all families have access. Another positive outcome to agencies collaboratively working together is improved cost efficiency, when all services work together they have to use less individual resources. (Johnson et al 2003) Another positive outcome to multi agency working is when services work together they share information therefore this makes it less stressful for families, but also helps agencies to not overlap, as Fitzgerald et al (2008; 28) States; lsquo;The main strands of childrens services -education, health and social services have in the past developed separately within differently established services. This separate development ultimately led to a fragmented pattern of services for children, with gaps and overlap in service provision and a work force divided by different professional cultures, different remits and goals and ultimately different views of children and childhood. Therefore when agencies to work together collaboratively great successes came become of this for both children and families, however there are also many barriers to different agencies working together. Although there is much legislation, policies and documents on how to have successful collabor ative agencies working together, there are also many barriers that can occur when these different agencies come together. One of many problems which has been highlighted in case reviews of working together is lack of communication and information sharing between agencies and professionals. Gasper (2010; 126) describes what can happen if agencies fail to communicate effectively; lsquo;More than one tragedy has been shown to be the direct result of failures of professionals to communicate and to take responsibility for seeing through concerns raised by one or more person or agency. As this has been the main issue in the Laming reports, the government produced an lsquo;Information sharing Index or lsquo;Contact point to help overcome this barrier for professionals. lsquo;The purpose of contact point is for professionals involved with a child and family to be aware of other agencies and professionals who are also working with them. Buldock (2009; 88) When in the placement setting the HV (see appendix) was in contact with many other agencies, about particular children and families. Even though contact point was only just being set up in the setting, through using contact point the HV is able to establish if the child has a CAF, agencies involved with the families, and contact details of the agencies this makes the process of information sharing much more simple and accessible to practitioners. This is aimed at aiding rapid and effective inter-professional co-operation and ensuring better information sharing than previously. Buldock (2009; 88) Another barrier in the challenges of multi-agency working is funding, lsquo;concerns in relation to sustainability, for example conflicts over funding within and between agencies; a general lack of funding for multi-agency training and development work and to cover accommodation and on-costs for services delivery. Cheminais (2009; 27) Sloper (2004; 578) discusses how funding can be a barrier to collaboration between agencie s, through having different and short-term budgets. lsquo;Financial uncertainties, short term funding and lack of joint and equitable budget between partners are barriers, it is often suggested that coordinated working will produce cost savings by cutting down duplication of assessment and provision and providing a more appropriate and timely service to meet needs. lsquo;Many studies stress that time is the essence in setting up projects and developing relationships and it is difficult to maximize collaborative advantage when funding is short term. Gannon-Leary (2006; 669) However, Hudson (2002) argues that when agencies work together through sharing funding it can help to have a positive effect on collaboration between agencies. lsquo;Formal sharing of financial resources appears to have a number of benefits, promoting collaboration and cutting down on duplication Hudson et al (2002) in Sloper (2004; 578) Another important barrier, which often occurs in agencies working together , is the cultural issues, roles, and responsibilities. lsquo;The management of different professional and multi-agency service cultures, for example, staff recruitment and retention, disparities in status, pay, conditions of service working hours and working conditions. Cheminais (2009; 27) This can all make it very difficult for professionals from different agencies to work together, although when out on placement this did not occur other professional may feel they are more important in status and power than other professionals from different agencies. Foley (2008; 109) states lsquo;On the one hand, they want to be seen as being professional in terms of their specialised knowledge about children and their skills, on the other hand, its obvious that elitism and professional language can act as a powerful barrier. When working together the language barrier and the use of jargon between different agencies can often cause conflict. Fitzgerald (2007; 55) states lsquo;terminology attitud es to information sharing and professional principle can cause tension between agencies and poor integration of service delivery. Sloper (2004; 578) states how overcoming the barrier to working together can be very difficult between professionals who may not work together, lsquo;Findings on the barriers to multi-agency collaboration indicate the difficulties to be overcome. There is now some evidence that shared learning and inter-agency/ inter-professional training especially as part of continuing professional education, is one way of promoting better multi-agency collaboration. Sloper (2004; 578) However if this barrier is over come then the services provided to children and families should be a positive experience; where agencies are using the same focus and goals to deliver services. lsquo;All childrens services are working towards achieving the five outcomes of Every Child Matters, therefore developing a common vision at operational level and strategic level is of utmost imp ortance. Canning et al. (2010; 70) This showing that in order for successful collaboration between agencies on of the key themes is training and updating knowledge. The government are recognising the importance for further training for the professionals, who will be working with the future children, and have designed the Early Years Professional Status; lsquo;the government wishes to have EYPs in all childrens centres by 2010. CWDC (2006). In Conclusion it has shown that there are many positives to collaborative working between agencies, and we have witnessed in first hand experience (see appendix) with the Riley Family. It has shown that agencies are able to collaborate with each other to provide services to help children and families, however it has also revealed the consequences which can happen if agencies are not prepared to work together to safeguard children, in cases such as lsquo;Baby P. Therefore with current legislation, and policies like Every Child Matters, Workin g Together to Safeguard Children, CAF, Contact Point, and Common Core Skills, agencies are guided into collaboratively working together and overcoming the barriers, to provide successful services to children and families.

Writing Process After English 115 I Thought, Oh Great,...

When I found out I was taking English 115 I thought, â€Å"Oh great, another English class and I am terrible at writing essays.† My expectations for this class were low because I thought it would be a continuation of a mix of AP Language and Literature and I drained of those two classes. As the first week passed and I gave myself time to read the syllabus, I found the structure of the class to seem quite intriguing. It is split up into three sections; project web, project space and project text. Although there were essays for each section, I wasn’t as intimidated because there were projects and online Moodle assignments that went along with them. I was able to use my creativity for the projects which helped me better understand the subject, so I found the essay writing process less stressful. After finishing English 115 I can successfully say that I have become a better writer, I have fluently kept a style that works for me and I feel more confident in writing and read ing lengthy works. I have finally grasped skills that I couldn’t quite understand in high school, like transitions and thesis statements. I am not as intimidated to read an eight-page text and I no longer skip to the end to see how many pages there are in a text. My perspective on critical reading and writing has positively changed because I understand why I should read and write, not because I have to. The one thing that changed my mind about writing is that I wasn’t timed and I didn’t have to do it in class. MyShow MoreRelatedInnovators Dna84615 Words   |  339 Pagessuccessful innovators exhibit common behavioral habits—habits that can boost anyone’s creative capacity.† author, e 7 Habits of Highly E ective People and e Leader in Me â€Å"Having worked with Clayton Christensen on innovation for over a decade, I can see that e Innovator’s DNA continues to stretch our thinking with insights that challenge convention and enable progress in the important cause of innovation . . . so critical to competitiveness and growth.† retired Chairman of the Board andRead MoreIgbo Dictionary129408 Words   |  518 Pagesbeen indicated in this edition as follows adj. aux. v. cf. coll. conj. dem. E. enc. esp. ext. suff. H. infl. suff. int. int. lit. n. num. p.n. prep. pron. poss. quant. usu. v. Y. adjective auxiliary verb compare colloquial conjunction demonstrative English enclitic especially extensional suffix Hausa inflectional suffix interjection interrogative literally noun numeral proper name preposition pronoun possessive pronoun quantifier usually verb Yoruba derived from Igbo Dictionary: KayWilliamson. DraftRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesLibrary of Congress Cataloging-in-Publication Data Robbins, Stephen P. Organizational behavior / Stephen P. Robbins, Timothy A. Judge. — 15th ed. p. cm. Includes indexes. ISBN-13: 978-0-13-283487-2 ISBN-10: 0-13-283487-1 1. Organizational behavior. I. Judge, Tim. II. Title. HD58.7.R62 2012 658.3—dc23 2011038674 10 9 8 7 6 5 4 3 2 1 ISBN 10: 0-13-283487-1 ISBN 13: 978-0-13-283487-2 Brief Contents Preface xxii 1 2 Introduction 1 What Is Organizational Behavior? 3 The Individual Read MoreManaging Information Technology (7th Edition)239873 Words   |  960 PagesOperating Manager in Information Systems CASE STUDY I-1 IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform CASE STUDY I-2 VoIP2.biz, Inc.: Deciding on the Next Steps for a VoIP Supplier CASE STUDY I-3 The VoIP Adoption at Butler University CASE STUDY I-4 Supporting Mobile Health Clinics: The Children’s Health Fund of New York City CASE STUDY I-5 Data Governance at InsuraCorp CASE STUDY I-6 H.H. Gregg’s Appliances, Inc.: Deciding on a

Extreme Estimation Uncertainty and Audit Assurance System

Question: Discuss about the Extreme Estimation Uncertainty and Audit Assurance System. Answer: Introduction: The risk associated with the audit engagement is assessed for measuring all the risks that are probable for the auditor if he accepts the engagement with a specific client. The engagement related risks are the risk of financial harm that may arise to the audit firm caused by the specific client. Before acceptance of an engagement, the auditor must find out the risk that is involved with the acceptance of the engagement and the continuity procedure susceptible from the client. While assessing the risk, the auditor must use his personal judgement and experience to measure the probability and impact of the risk. Through using the professional approach while assessing the risk, it is considered as the auditor has a questionable mind and is able to make important analysis for the facts related to audit (Uechi et al. 2015). Further the auditor must assess the risk associated with the financial records of the client as this is the most crucial segment and involves high level of risk. In the given circumstances, it is notified that MGC Ltd. Has already borrowed a large amount of loan from Westpak Bank and the bank has already put restriction on further borrowing of the company. It is clear from the circumstances that the company is experiencing financial risk and the auditor must look into the matter before acceptance of the engagement letter. Further, the auditor must contact the previous auditor to confirm whether any other risk involved with the engagement of the companys audit. Moreover, the auditor before acceptance must ask few questions related to the clients business whatever he feels necessary. He may ask for the previous years reports given by the auditors, and the communication with the creditors, investors and lenders. These will assist the auditor to get clear idea about the clients business and assessing the risk (Serban and Mladin 2014). Major financial ratio analysis Ratio Results Industry average 2016 2015 2014 2016 2015 2014 Current Ratio 1.60 1.43 1.41 2.01 2.03 2.11 Quick ratio 0.34 0.31 0.33 1.15 1.01 1.1 Debt to equity ratio 2.78 1.94 1.54 0.65 0.52 0.49 Times interest earned 2.97 1.90 9.33 4 5 6 Average collection period 39.40 33.52 25.82 32 31 30 Average payment period 102.59 91.00 104.35 30 22 22 Days to sell inventory 233.39 187.00 188.57 50 48 46 Gross profit margin 20.59 14% 21% 24 25 30 Net profit margin 2% 1% 4% 6 7.5 9.2 It is analysed from the above ratios that the areas which require specific attention are: Days to sell inventory while comparing with the industry average, it is identified that the company is not efficient in selling their inventories. The current asset of the company includes a large portion for inventories. The company must assess their product demand appropriately so that there is no overstock of inventories (Christensen, Glover and Wood 2013). Quick ratio the company does not have sufficient current asset in form of account receivable and cash. As this area is susceptible to material misstatement and fraud, the auditors must pay special attention to this regard. He shall check the vouchers, purchase ledger, sales voucher to assess the amount of receivables and cash. Average period of payment the companys average period of payment is comparatively higher than the industry average. The reason that led the company in this situation is that the amount of unpaid payments is much higher. The auditors shall thoroughly check that whether the company does not have sufficient surplus fund to pay-off the obligations or they are not taking corrective measure for paying off the dues (Blay et al. 2014). Strategies of audit for the engagement: At the primary level, that is while planning for the audit, the auditor shall prepare the overall strategies that mean how the audit will be carried out. The strategy is very crucial as it will assist in reducing the overall risk of the audit procedure. Further, the strategies are required for performing the audit in a smooth manner. The strategy shall be prepared before initiating the audit process. The strategy also assists in analysing the availability of resources and their scarcity that will have to face by the auditor during the audit process (Legoria, Melendrez and Reynolds 2013). The following must be included while planning the audit strategy: Analysis of the resources that are available and the way in which that shall be used Analysing the level of materiality Estimation of primary risk and whether it can be mitigated through internal control system Analysis of the conceptual framework of the company regarding preparation of the financial statements (Eilifsen, Hamilton and Messier 2017). Reference: Blay, A.D., Notbohm, M., Schelleman, C. and Valencia, A., 2014. Audit quality effects of an individual audit engagement partner signature mandate.International Journal of Auditing,18(3), pp.172-192. Christensen, B.E., Glover, S.M. and Wood, D.A., 2013. Extreme estimation uncertainty and audit assurance.Current Issues in Auditing,7(1), pp.P36-P42. Eilifsen, A., Hamilton, E.L. and Messier Jr, W.F., 2017. The Importance of Quantifying Uncertainty: Examining the Effect of Audit Materiality and Sensitivity Analysis Disclosures on Investors Judgments and Decisions. Legoria, J., Melendrez, K.D. and Reynolds, J.K., 2013. Qualitative audit material Serban, C. and Mladin, F., 2014. IMPORTANCE IN PLANNING AN AUDIT OF FINANCIAL STATEMENTS.Anale. Seria ?tiin?e Economice. Timi?oara, (XX), pp.231-235. Uechi, L., Akutsu, T., Stanley, H.E., Marcus, A.J. and Kenett, D.Y., 2015. Sector dominance ratio analysis of financial markets.Physica A: Statistical Mechanics and its Applications,421, pp.488-509.

Benefits of Coffee free essay sample

Kristen Kirkpatrick said that a study in 2012 showed that three or more cups of coffee a day lowers the risk of death regardless of whether participants drank caffeinated or decaffeinated coffee. 2. Makes your reproductive system happy d. Men would you like a drink that could lower your chances for prostate cancer? And ladies wouldn’t you like to lower your risk for endometrial cancer? e. Kirkpatrick also says that a 2011  study  found that men consuming at least six or more cups a day reduced their risk of prostate cancer by 20 percent! Another  study  published in the  Journal Cancer Epidemiology, Biomarkers and Prevention  found that women who drank more than four cups of coffee a day had a 25 percent lower risk of endometrial cancer. 3. Lower risks of Type 2 diabetes f. A 2012  study  found that a compound in coffee can actually help block a substance in the body called human islet amyloid polypeptide that may play a role in the development of diabetes. We will write a custom essay sample on Benefits of Coffee or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Further  studies  have  demonstrated  that caffeinated coffee consumption is linked to decreased diabetes risk as well. 4. Protects your brain g. When you wake up to the smell of coffee in the morning do you usually smile? h. Coffee drinkers are less likely to develop dementia and Alzheimers later in life according to a study done in 2009 i. The smell of coffee can help reduce stress that could be associated with loss of sleep 5. Good for skin j. Drinking coffee may help you to ward off basal cell carcinoma So, the next time you are wondering whether you should have that second cup of coffee to perk you up, relax. At least now you know how it could help you!

The Concept and Process of Training and Development

The Concept and Process of Training and Development Introduction Employees in an organization learn new skills and knowledge for both personal and organizational benefits. Training and development provides the same outcome using different methods. Managers in the organization use development and training to improve on the employee’s performance through learning.Advertising We will write a custom essay sample on The Concept and Process of Training and Development specifically for you for only $16.05 $11/page Learn More Differences between the concept of training and development Training is a process used by organizations to improve employee performance and to help them learn new information. Trainings are organized and they usually cover specific topics as planned by the management. Workshops and seminars are some of the events used for group trainings. Training enables people to improve on knowledge and skills and to learn new ideas that improve effectiveness in the workplace (Craig, 1996, p.996). A go od training provides useful information that contributes to the development of skills and knowledge used in the workplace. Ideas leant in training are useful in improvement of job performance. Through concept learning and presentation, training improves workplace behaviors and enhances skill development. Development on the other hand is the process used by organizations to create and sustain change in the workplace. It is a systematic process because it seeks to improve on the already working employees. Example of employee development is when an experienced employee helps a new employee to go about a specific job. A manager may decide to coach new employees on the job s/he wants done. Development in the workplace is evident when employees in an organization decide to rotate job responsibilities with the aim of learning more. It involves the process used by employees to gain more experience in the workplace. The main difference between the concept of training and development is that development is a broad term, which includes training as a method of encouraging employees. The activities involved in development are different from the activities involved in training.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Both development and training give the same results using different methods. For example, if a manager wants to improve the employee’s ability to work with an accounting package, training is the appropriate thing to do. The manager may want the same employee to understand another job in a different department. To achieve this, the manager will apply development using job rotation. Training and development use different periods because training focuses on current issues where employees learn new skills and abilities that help them to perform their jobs. Development on the other hand prepares employees in an organization for future responsibiliti es and it may take a longer period. The process of a performance improvement plan A performance improvement plan is a process used by the management and the supervisors to help individuals improve on their behavior in the workplace. Supervisors, through performance improvement plan, identify behavior and performance issues that need to be improved and then writes a plan to guide on the corrective and improvement actions. Documentation of employee’s performance Employee performance documentation opens the process where the supervisor usually does documentation and s/he identifies the areas that need improvement. Documentation provides examples and facts that clarify specific areas that need correction and improvement. Action plan The second step in the process of the process is for the supervisor to develop an action plan. The action plan gives improvement details and it includes specific objectives and goals. Smart goals are the objectives included in the action plan by the s upervisors and such goals should be relevant and accurate. Review on the performance improvement plan Before meeting with employees, supervisors, after preparing the performance improvement plan, should meet with managers to review the document. The supervisor can either review the plan with the human resource professional or the manager. The manager or the human resource professional acts as a third party and s/he is supposed to ensure that the document is clear, reasonable and can be accomplished within the stipulated time. Meeting with employee The supervisor holds a meeting with the affected employees to discuss about the document. The work of a supervisor in this stage is to show employees areas that need improvement and to lay out the action plan. After discussion, the supervisor may modify the action plan based on the feedback given by the employee, before they both sign the form.Advertising We will write a custom essay sample on The Concept and Process of Training an d Development specifically for you for only $16.05 $11/page Learn More Progress The supervisor and the employee should have follow up meetings, which may be held monthly or weekly depending on their agreement. During the meetings, the employee gets an opportunity to ask questions and they both document and discuss the progress towards the objectives. It is the duty of the supervisor to make sure that the necessary tools needed by the employee are available. Conclusion Conclusion of the performance improvement plan depends with the employee’s action. In case the employee refuses or is unable to improve, the employer closes the performance improvement plan and termites the employment. However, if the results are positive whereby an employee is in a position to achieve the specified goals, the employer concludes the improvement plan and the employee can go on with his/her work. How the results of a performance improvement plan determine training needs for emplo yees Results of the performance improvement plan can be either positive or negative. Negative results show that the employee does not improve because he or she refuses to commit to the performance improvement plan. In such a scenario, the incrimination rests not on the organization but on the employee. Other results may show that the employee has shown some improvement but has not been able to achieve some objectives in the action plan. The supervisor and the management then seek to know why the employee has not achieved the objectives within the timeline and determine how to help the employee to improve on the same. The supervisor may decide to add more time for the employee to meet the objectives if the employee has tried his/her best but is unable to meet one or several objectives. If the supervisor determines that the employee is trying the hardest but cannot be able to achieve the objectives because of lack of training, the management and the human resource professional conclud es that the employee needs more training and that the cause of the poor performance is lack of training. If several employees are unable to achieve specific objectives, then it means that the employees need more training in specific areas. Conclusion Both training and development are important in organizations because they help employees to improve and learn. The use of performance improvement plan helps the management to determine the training needs for the employees. The results of performance improvement plan expose weakness of the employees, which guides an organization on what to do.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Reference Craig, R. (1996). The ASTD Training and Development Handbook: A Guide to Human Resource Development. USA: McGraw-Hill.

Why do people read and write blogs Research Paper

Why do people read and write blogs - Research Paper Example This essay considers the ways that blogs constitute a legitimate form of journalism and in the process investigated why people read and write blogs. While ‘published’ works constitute the backbone of journalism, one considers that oftentimes it is not possible to distinguish between the blog format and the professional format. Indeed, one of the significant insights into the importance and power of blogs is that many individuals in the established media have co-opted the blog format. One prominent example of this is with the technology website Tech Crunch. This site is significant as it explores entrepreneurship and innovation in the United States; as such, it investigates the backbone of American economic progress. Rather than adopting a more stolid and traditional form of journalism this site has a blog-like aesthetic, as writers such as Alexia Tsotsis explore technology through more direct and free form means of expression (Tsotsis, 2012). A prominent aspect of blogs is the way that they have been able to be leveraged by individuals for monetary purposes. Prior to blogging individuals had to push their work through well established channels as a means of gaining attention or compensation. The advent of blogging has allowed independent writers with unique ideas the ability to publish their work and gain compensation through advertisements (Dobhal, 2012). This has opened the door for voices that were previously marginalized to emerge and make significant contributions to the national discourse. While many individuals have used blogs as a means of gaining compensation for their work, a number of writers have implemented blogging as a means of making political statements. Recently, this became heavily apparent as bloggers made essential contributions to the Arab Spring revolts in the Middle East. Many dictators in the Middle East have

The Good, the Bad and the Legal Issues of Training Security Personnel Research Paper

The Good, the Bad and the Legal Issues of Training Security Personnel - Research Paper Example The security market is among the swiftest developing sectors in North America, as private policing looks forward to more and more public part. In accordance to Figures Canada survey, there are many more Security personnel employed in Canada these days as compared to police officers (Kent & Jacobs, 2004). Personal Security workers outnumbered police officers in both 1991 and 1996. In 1996, there have been 59,090 police officers when compared with 82,010 personal security staff: 12,230 personal investigators and 69,780 security guards (Jones & Newburn, 1995). Lawbreaker exercise is not reducing in rate of recurrence. Police organizations are anticipated to carry out a lot more with fewer sources. The broadening disparity between police service and need needs to be crammed with something, and dependent on the encounters of the last couple of years in America, most likely it will likely be made up by personal policing. Though it may be unsure that a security guard will ever be called on to replicate the substantial responsibilities of law enforcement executive, one might visualize private security dealing with amplified duties under the supervision and tutelage of the law enforcement officials. As an example, Regina Police Service has identified the benefit of an immediate interaction with the personal security field, and taken on considerable actions to synchronize with that industry via its Collaborating Policing program (Johnston & Shearing, 2002). Private security: Personal security differs from public security in a number of important ways. Private security is supplied to customers for a charge, and besides in particular situations, has its jurisdiction confined to the property possessed by the consumer. Instead of support supplied in the pursuits of the public, safety is supplied to guard the interests of the client. Customarily, regulation in Canada has acknowledged these contrasts and has not expanded the

Teenage Pregnancy Essay Example for Free

Teenage Pregnancy Essay Teenage pregnancy has proven itself to be a global problem that places both the mother and child at risk. This paper will examine studies about the risk factors for pregnancy in women under the age of 19 and comparing them to risk factors for women between 19 and 35 inclusively to determine if there is indeed some correlation existing between health and social issues, and teenage pregnancy. To accomplish this task, studies citing a correlation between the above mentioned issue and associated risks will be examined and evaluated to help determine if the correlation is true or spurious in order to validate or dismiss the risk assessment. Statement of the Problem Teenage pregnancy is a relevant issue because of its implied correlation to health issues, social issues, educational issues, and financial issues. It is a stigma that brings with it many repercussions that follow both the parent and the child and can place them at a disadvantage or stunt their growth potential. According one study, teenage mothers are more likely to develop health issues such as anemia, hypertension, delivering pre-term, and having underweight babies. The same study shows a correlation between poor socio-economic conditions, low literacy rates, and lack of awareness as some of the underlying factors contributing to teenage pregnancies (Mahavarkar, 2008). Literature Review Correlation is defined as a relationship in which two or more things are mutual or complementary, or one thing is caused by another. In doing a follow up case study on teenage pregnancy, Spear (2004) discovered that the majority of the studies on the subject have been â€Å"qualitative in nature with relatively few studies that examine the personal perspective and worldview of the adolescents who experience pregnancy and childbearing† (Pediatric Nursing, 30.2). Conducting studies on the subject is one matter but failing to understand and shed light on the underlying factors or repercussions is in no way advising others on how to deal with or avoid being caught in the proverbial trap of teenage pregnancy. In Mirowsky’s study he not only found that the ratio of health problems expected given first birth under age 18 versus around age 34 equals that from currently being 14 years older at age 48. He states that the risk of dying in child birth also declines with having delayed first birth well beyond the end of puberty and a comparison to non-mothers of similar age and race/ethnicity shows that the correlation of motherhood with health problems and mortality hazard switches from detrimental to beneficial with delay beyond about age 22 (Journal of Health and Social Behavior, 46.1). Talking out of context, it is easy to conclude from his findings that delaying child birth and pregnancy to an age over 22 will not only prolong life, but put us in a better position to pursue needed social, educational, and financial needs. Mirowsky also enlightens us in the same issue, of some of the medical issues faced when dealing with teenage pregnancy. These issues are more common to mothers under the age of 20 compared to mothers in their 20s or 30s, including lung disease, eclampsia, kidney disease, fevers, seizures during labor, and congenital anomalies which may result from incomplete development of the reproductive system. The study also shows that first-time teenage mothers who receive proper pre-natal cares, which are more mature, and more stable than most of their counterparts, faces a higher risk of birthing premature and low birth weight babies than older first-time mothers with the same characteristics. Not to be discounted but â€Å"mothers older than 35 or 40 have a higher probability of developing gestational diabetes, placenta previa, breech presentation, postpartum hemorrhage, birth asphyxia, delivery before 32 weeks, birth weight below the 5th percentile, down syndrome, and stillbirth† (Jou rnal of Health and Social Behavior, 46.1). One study tells us that pregnancy at any age involves developmental change, and usually this spells disaster for a teenager because â€Å"when the stress of two developmental stages, adolescence and young adulthood are compressed, successful completion of both sets of tasks is compromised† (Rodriguez, 1995). This can put both the teen mother and their children at risk for social, developmental, and psychological retardation. Rodriguez seems to have the solution for these issues. He recommends that there be a â€Å"correlation of positive father/daughter relationships with feeling good about self, and the more positive relationships with mother and father† and â€Å"family involvement, regardless of how it is defined and measured† (Rodriguez, 1995). The study done by Spear (2004) does show that some teenage mothers who are sometimes forced to grow up and face their responsibilities actually do so. Two of her subjects have moved on and have come into their own, educationally, financially and socially and based on their experience, they can advise their children on the issue at hand. Conclusion Taking into consideration the global concern for teenage pregnancy and the literature studied, it is easy to surmise that that the group is indeed at a higher risk level for medical issues, social stagnation and educational retardation. The studies show that an underdeveloped body is in no way prepared to sustain another especially when poor diet, lack of knowledge, or lack of proper medical care are the most prominent factors to contend with. Social stagnation is possible since the age of both the child and parent in such close proximity of each other. Educational retardation is also most certainly a possibility for both the child and the parent since the basic needs will most likely be centralized around food, clothing, and shelter. The studies are in no way conclusive but it sheds a great deal of light on the issue at hand and provides information that can be used as a tool for guidance in curbing the problem.

Language in Our Lives :: essays papers

Language in Our Lives Have you ever wondered who taught you to talk the way you do? People learn to talk and express themselves everyday of their lives. Starting from the day you were born you used language or some form of it to communicate with those around you. As a baby you usually show your displeasure with your new surroundings by crying, and if you don’t the doctor will make sure you do. Everyday we express our point of view to others in some form of language. Whether it is through verbal communication, written discourse or through body language, you can tell if a person is upset, angry, or happy. We as human beings don’t realize how much language has to do with our lives. How can you determine if one of your friends is angry with you? Is there a different tone to their voice? Do they have a stern look on their face? Of course they do, your friend feels the need to express their anger to you by these different forms of language. Where do we learn to use these different forms of la nguage? How are our uses of these languages shaped? The three main contributing factors to how we express ourselves through language come from our schooling, our friends, and most of all from our families. Going to school can teach you many things, even more than you can imagine. Who would know that in school you could actually learn a whole new vocabulary? This never seen before vocabulary will only come out in writing and besides that will be hidden deep among the depths of your subconscious. Truly, school can teach you more than just random information. Schooling has a huge affect on language you use in a daily basis. The only place where I was ever taught that the way in which I spoke was wrong. When I look back at the time consuming vocabulary work and the never-ending readings, I now realize how I benefited from them. I may not me the best writer, but I do have a plethora of words to share. Where do you think you learned that you’re not doing good you’re doing well, and who taught you that a coma should be placed here, or that you shouldn’t end a sentence with a preposition, without these helpful teachings I don’t know where we would be at.

Outback Steakhouse †Customer Satisfaction Survey Essay

Outback Steakhouse is a multinational restaurant chain operating throughout the United States and in 18 other countries including Australia, Malaysia, Singapore and many more countries worldwide, (Outback Steakhouse, 2013). In most basic terms, Outback Steakhouse could be described as an Australian themed steakhouse. The restaurant offers a casual dining experience with menu offering a wide variety of selections that will fit most guests’ preferences. As common with casual dining restaurants guests are seated and served by wait staff and pay for their meal after eating. The casual dining restaurant industry is highly competitive business with many chain restaurants competing for the same customers. Research has shown that the â€Å"demand for casual dining is driven by personal income, consumer tastes, and demographics†, (Hoovers, 2013). It is important for all businesses in the casual dining industry to ensure they’re meeting and exceeding customer expectations and demands. In order to meet those demands the company must learn what their customers expect from their casual dining experience. One way of reaching out to customers for insight into their experiences and expectations is with a customer satisfaction survey. Customer satisfaction surveys are extremely important for all businesses selling a product or service to consumers. â€Å"Surveys get the pulse of your customers by revealing their satisfaction levels and preferences†, (Information Week, 2008). By implementing a customer satisfaction survey the managers of the local Outback Steakhouse will be better informed about the positive and negative aspects of their service directly from the customers themselves. â€Å"In an era of high competition and expectations, customer satisfaction surveys are essential tools for listening to customers about their satisfaction levels, and for developing strategies for improvement†, (eSurvey Pro, 2013). In this particular case a combination of closed-ended, multiple-choice and open-ended questions were used. This provides the surveyor an opportunity to collect data that is easier to analyze as with closed-ended and multiple-choice questions, but also allows the customer an opportunity to elaborate or branch if necessary. Method Recently a customer satisfaction survey was conducted at a local Outback Steakhouse restaurant (Appendix A). A group of 10 customers (10 tables surveyed; 1 survey per table) that had just finished their meal were approached to assist in a brief customer satisfaction survey about their experience dining at the restaurant. This afforded the surveyor the opportunity to collect data while the experience was still fresh in the customers mind. By giving customers an outlet to express their opinions and to vent possible frustrations you are able to gather a lot of valuable information. The customer satisfaction survey addresses many facets of their experience to gauge various satisfaction levels and to better identify areas that need the most improvement. The first step in the process was to develop the actual survey that would be distributed to customers. Research was done to compare other customer satisfaction surveys used by competitors in the restaurant industry. There were many similarities between the various surveys and the final survey for Outback customers is also written and compiled in a similar manner. There are also many resources available over the Internet to help develop effective customer satisfaction surveys for various fields of business. Developing the survey and writing the questions is an important step in the process because you must ensure that each of the questions serve a purpose and is written clearly and concisely. The customer shouldn’t feel burdened by the survey and if there are too many questions or the questions are confusing or seem irrelevant it may discourage some customers from participating. The customer satisfaction survey was conducted on a Friday evening between 6:30 pm and 8:30 pm and tables were selected at random. The surveys were placed on tables before the guests were seated so that the pool of customers was completely random and unbiased. This local Outback Steakhouse is located in a middle-class neighborhood and is located within a mile of the local interstate which increases traffic  near the restaurant and has the potential to improve business. There were a wide range of customers in the restaurant during the time the survey was conducted which resulted in a diverse group of participants. After collecting the completed surveys the data could be compared to find trends in responses (Appendix B). These trends could indicate a consistent problem that needs to be addressed and can also highlight areas where the business is thriving which can serve as a great motivator for the staff and management. Analysis The first question of the survey addresses the frequency in which the customer visits Outback Steakhouse. This can be used to differentiate between new customers or regular customers and can look for trends in the data. The survey results indicate that the restaurant often serves regular or repeat customers. This is extremely important for business because it is very beneficial for the company to increase loyalty and keep the customers they already have. â€Å"With the high cost involved in acquisition of new customers loyalty usually plays a critical role in the development of business and services that are provided†, (Bhaskaran, 2013). Many customers responded to the survey stating that they visit monthly and some even visit weekly, which is very telling of the consistency in the service offered at Outback Steakhouse. Another trend in the survey data was the overall satisfaction with the service and staff at this Outback Steakhouse. Based on the data collected (Figure 1) the overall satisfaction levels indicate that customers are generally very satisfied with the service they receive when dining at the restaurant. In addition to gauging their overall level of satisfaction the survey asked individual questions pertaining to the satisfaction with the wait time, their server, their meal and the overall environment within the restaurant. All questions returned satisfactory results with most responding with answers of ‘satisfied’ or ‘very satisfied’. There were very few negative answers in response to these four specific questions about their satisfaction with the different facets of their dining experience. These questions are important because they allow the surveyor or the management team with the restaurant to isolate different areas of service to identify areas that excel and those with room for improvement. Based on the data collected it appears that overall the  management and staff is doing a great job of providing great service and in many cases are exceeding customer’s expectations. Figure 1 The final questions of the survey asked respondents if they are likely to return to Outback Steakhouse, if they are likely to increase the frequency of their visits and also if they’re likely to recommend the restaurant to a friend. These questions are extremely important in forecasting future business and how it may be affected by customer satisfaction levels. The data collected indicates that overall most customers are satisfied with the service they receive (Figure 2). Despite some minor incidents reported on the surveys none of the respondents stated that they were going to start dining at Outback less frequently following their most recent visit. Many of the respondents provided answers that indicated that they’re very likely to return to the restaurant and would also recommend Outback Steakhouse to a friend (Figure 3). It is also very important to note that many customers would recommend this restaurant to their friends because that gives the surveyor and management and indication of what their reputation may be in the area. This also gives the impression that the company has the ability to possibly acquire new customers for free by utilizing this word of mouth concept. This is also great news for this local Outback Steakhouse because it indicates that they are not losing very many customers. Figure 2 Figure 3 Following the closed-ended questions that required customers to respond using only the choices provided on the survey there was one open-ended question where respondents were able to write any comments or suggestions they wanted to share. The closed-ended questions are important because they allow for the data to be collected and compared much easier because there are a limited number of possible responses you will encounter. With open-ended questions there are an infinite number of different responses you may receive which can be difficult to compare side by side with a large number of respondents. The benefit to this open-ended question is that it serves as an open forum for customers to vent their frustrations or sing their praises. The information the customer wants to relay may not fit well into  any of the close-ended questions provided so the open-ended question works to avoid losing out on any important information that could be useful. The respondents to the Outback Steakhouse customer satisfaction survey all provided additional notes regarding their experience. This is critical to the effectiveness of the customer satisfaction survey because it may introduce areas of concern that were not considered by management or the surveyor and could have been missed. The data collected from this portion of the survey highlighted areas of strength (friendly and effective staff) as well as areas of weakness (long wait time). The comments highlighted in Appendix B identify some of the most common themes across all of the surveys. The responses indicate that the staff at this Outback Steakhouse is friendly, knowledgeable and skilled in their job; this gives the restaurant a competitive advantage over the competition that has a sub-par staff. There were multiple comments that indicated some customers experienced a considerable wait time before being seated which could indicate problems with seating or serving delays. Recommendations There was a lot of important and useful data collected by the customer satisfaction survey at Outback Steakhouse. In order to truly make the most of the survey it is important to compare and analyze the data to identify any common trends that effect business. The survey results indicate both positive and negative aspects of their service so there are some areas in which they could improve, but overall the results were optimistic. If Outback Steakhouse continues with providing the level of service they’re accustomed to than they should be on track for continued success. One common trend mentioned in the open-ended question indicated that many customers had to wait a considerable amount of time before they were seated at a table. While some wait time is expected in the restaurant industry it is important not to overlook any data that might indicate a bigger problem than just the typical wait time. Wait times are typically consistent over the same periods of time – weekdays/nights and weekends differ greatly so a wait time during the weekend is often expected whereas it’s very possible to avoid any wait time when dining during the week. This survey was conducted on a Friday night, which means some wait time is not unusual and overall the customers  seemed to agree that they expected to encounter a wait. An important recommendation is to continue monitoring survey data and customer comments to ensure the wait doesn’t extend longer than it needs to because that provides an opportunity to lose a customer. The data collected also indicates that this restaurant sees a lot of repeat business from customers who visit frequently. This is very beneficial to Outback Steakhouse because they have developed a relationship with the customer and hopefully they have a sense of loyalty to the restaurant, menu, staff, etc. Survey data also shows that the respondents plan to keep the frequency of their visits the same or plan to increase frequency. Increasing business is a great benefit but it is also important that there are no indications that these customers plan to visit less frequently. Since it appears the company is set to keep their existing customer base, it is important to try and reach out to new customers. New marketing campaigns, especially local spots, may be a viable option to attract new business. Local marketing such as sponsorships and teaming up with local groups can be a good choice because it focuses on customers from the area that are likely to visit this specific restaurant versus another location of the same chain. Conclusion Customer satisfaction surveys provide a great deal of useful information that can be critical to the success of the business. If a business is not satisfying their customers consistently they will eventually lose those customers and ultimately lose the business altogether. Research has shown that â€Å"customer satisfaction surveys are essential for continuous improvement of product, services, and/or support, as well as enterprise competitiveness and survival†, (eSurvey Pro, 2013). In order to continue and improve their level of service and satisfaction it is important that regular customer satisfaction surveys be conducted. Performing regular surveys allows for the company to identify any problems, develop strategies and to put those plans in motion. Once the improvements have been in place it would be beneficial to conduct another survey that could gauge how those changes have affected business. This is also an opportunity for the company to identify any new problems or suggestions that should be addressed. References Bhaskaran, V. (2013). Conducting an effective customer service program. Survey Analytics. Retrieved from http://www.questionpro.com/images/Conducting-Effective-Customer-Satisfaction-Program.pdf ESurvey Pro. (2013). Business Imperatives. Customer satisfaction surveys. Retrieved from http://www.esurveyspro.com/article-customer-satisfaction-surveys.aspx Hoovers, Inc. (2013). Casual Restaurants Report Summary. Casual restaurants industry overview. Retrieved from http://www.hoovers.com/industry-facts.casual-restaurants.1443.html Information Week. (February 14, 2008). Gauging customer satisfaction: The importance of the online survey. Retrieved from http://www.informationweek.com/gauging-customer-satisfaction-the-import/206504051 Market Research Methods. (2012). 5 Essential customer satisfaction survey questions. Retrieved from http://www.mymarketresearchmethods.com/customer-satisfaction-survey-questions/ Outback Steakhouse. (2013). Outback Steakhouse. Retrieved from http://www.outback.com Appendix A Below is sample of the customer satisfaction survey that was given to customers of the local Outback Steakhouse to gain insight into the quality of service they offer. Following each question is a brief rationale explaining why the question was included and how it would be useful to the company. The rationale information was not included in the customer’s survey. * * * Customer Satisfaction Survey Outback Steakhouse Please take a moment to complete this short survey. The information you provide will be extremely useful in identifying strengths and weaknesses in service as well as developing plans for improving the service you receive. Your time is greatly appreciated. 1. How often do you typically visit Outback Steakhouse, Inc.? a. 1 – 3 visits per week b. 1 – 3 visits per month c. 1 – 3 visits per year Rationale: – This question is useful in comparing data from regular customers against data from sporadic customers. 2. How satisfied are you with the time you waited to be seated? a. Very satisfied b. Satisfied c. Neutral d. Dissatisfied e. Very dissatisfied Rationale: – This question can help to identify specific areas of service that may need to be improved upon. 3. Were you satisfied with the friendliness and attentiveness of your server? a. Very satisfied b. Satisfied c. Neutral d. Dissatisfied e. Very dissatisfied Rationale: – This question can help to identify specific areas of service that may need to be improved upon. 4. Generally, how satisfied were you the taste and presentation of your meal? a. Very satisfied b. Satisfied c. Neutral d. Dissatisfied e. Very dissatisfied Rationale: – This question can help to identify specific areas of business that may need to be approved upon. 5. Were you satisfied with the cleanliness and overall appearance of the dining room? a. Very satisfied b. Satisfied c. Neutral d. Dissatisfied e. Very dissatisfied Rationale: – This question can help to identify if the servicescape is beneficial to the overall satisfaction of customers. 6. What is your overall satisfaction level with Outback Steakhouse, Inc.? a. Very satisfied b. Satisfied c. Neutral d. Dissatisfied e. Very unsatisfied Rationale: – It could be useful to learn more about the reputation and overall level of satisfaction of customers. 7. Based on your experience while dining at Outback Steakhouse, Inc. how likely are you to return? a. Very likely b. Somewhat likely c. Undecided d. Somewhat unlikely e. Very unlikely Rationale: – Ultimately it is important to know whether or not the company is at risk for losing customers because of poor service. 8. Based on your experience while dining at Outback Steakhouse, Inc. do you plan to visit more regularly? a. More often b. No change c. Less often Rationale: This could indicate if customers are satisfied enough to increase their number of visits and would show if things are going well for the business in terms of customer satisfaction levels. 9. How likely are you to recommend Outback Steakhouse, Inc. to a friend? a. Very likely b. Somewhat likely c. Unsure d. Somewhat unlikely e. Very unlikely Rationale: The highest compliment a customer can make is recommending the company to a friend. If a customer is likely to recommend the company to friends 10. Please provide any suggestions that you feel would improve your overall dining experience. ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________________________________________________________________________________ ________________________________________________________________________ Rationale: – This will give customers the opportunity to freely voice their opinions. It is much easier to gain additional insight into customer satisfaction when customers are provided with a forum to share. Appendix B Customer Satisfaction Survey Outback Steakhouse Collected Data 1. How often do you typically visit Outback Steakhouse, Inc.? a. 1 – 3 visits per week (2) b. 1 – 3 visits per month (5) c. 1 – 3 visits per year (3) 2. How satisfied are you with the time you waited to be seated? a. Very satisfied (5) b. Satisfied (4) c. Neutral (0) d. Dissatisfied (1) e. Very dissatisfied (0) 3. Were you satisfied with the friendliness and attentiveness of your server? a. Very satisfied (3) b. Satisfied (5) c. Neutral (2) d. Dissatisfied (0) e. Very dissatisfied (0) 4. Generally, how satisfied were you the taste and presentation of your meal? a. Very satisfied (4) b. Satisfied (5) c. Neutral (0) d. Dissatisfied (1) e. Very dissatisfied (0) 5. Were you satisfied with the cleanliness and overall appearance of the dining room? a. Very satisfied (5) b. Satisfied (3) c. Neutral (2) d. Dissatisfied (0) e. Very dissatisfied (0) 6. What is your overall satisfaction level with Outback Steakhouse, Inc.? a. Very satisfied (4) b. Satisfied (3) c. Neutral (2) d. Unsatisfied (1) e. Very unsatisfied (0) 7. Based on your experience while dining at Outback Steakhouse, Inc. how likely are you to return? a. Very likely (5) b. Somewhat likely (3) c. Undecided (1) d. Somewhat unlikely (1) e. Very unlikely (0) 8. Based on your experience while dining at Outback Steakhouse, Inc. do you plan to visit more regularly? a. More often (4) b. No change (6) c. Less often (0) 9. How likely are you to recommend Outback Steakhouse, Inc. to a friend? a. Very likely (4) b. Somewhat likely (4) c. Unsure (1) d. Somewhat unlikely (1) e. Very unlikely (0) 10. Please provide any suggestions that you feel would improve your overall dining experience. Notable responses: â€Å"Great food! Great service! We’ll be back next week!† â€Å"Our kids loved Sarah! She was very friendly and was one step ahead of us throughout our dinner. Sarah made dining out with our young children a much better experience.† â€Å"Our steaks were cooked to perfection and Brian was an awesome waiter. We will definitely be back!† â€Å"We haven’t been to Outback in about a year and were interested in trying something new. Our waitress was very helpful with food and drink recommendations and made our experience